IT Support
We use IT & Marketing knowledge to solve our client's real problem
INSMIND TEAM
Our IT support team all have rich technical support work experience. In addition to professional information technology knowledge, they also have a fairly in-depth understanding of business operations.
They can provide different solutions for different types of customers (SMEs and large enterprises) to solve different problems. Therefore, SMEs do not have their own information technology department, but can also have a technical support team equivalent to that of a large organization.
| ITS-D01 | ITS-D02 | ITS-D03 | ITS-D04 | ITS-D05 | ITS-D-S | |
|---|---|---|---|---|---|---|
| No. of Computer | 1-4 | 5-9 | 10-19 | 20-29 | 30-39 | 40 or above |
| On-Site Support | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Phone Support | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Remote Support | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Backup Checking | Once a month | Once a month | Once a month | Once a month | Once a month | Once a month |
| Regular On-Site Check | N/A | N/A | Once every 3 months | Once a month | Once a month | Once a month |
| Monthly Fee | $1000 | $1500 | $1800 up | $2800 up | $3500 up | $4000 up |
- A server is calculated with 2 computers or more, and everything is subject to the company’s final quotation.
- Only applicable to one location, multi-location support needs to be quoted separately.
- The contract period is 3 months.
- You can enjoy 1 month free if you pay 12 months service in a lump sum payment.
Insmind is committed to maintaining the highest standards of excellence, ensuring the quality of services provided, and greatly reducing business risks caused by IT.
1. Server Support / Computer Support
- Operating system reinstall
- Operating system configuration
- Network and printer configuration
- Hardware installation and configuration
2. System Security / Data Backup and Restore
- Anti-virus software installation and update
- System update
- Data backup and restore
3. Software Support
- Desktop application
- Email System
- Internet browser
- Other software packages
4. Support method
- Unlimited phone service support
- Unlimited remote control support
- On-site service support